Frequently Asked Questions
Do all sunglasses ship for free?
Yes! Free Shipping on All Sunglasses! It's that simple, the price you see listed is the total price you pay, nothing more. Free shipping on all orders of $35 or more.
How soon will my order ship?
Almost immediately! We strive to ship all orders as quickly as possible. Most orders ship out the same business day, always within 1 business day. We ship via priority 1-3 day. Most of our orders are delivered within two business days directly from our location in Macon Georgia!
What's your warranty and quality guarantee?
To show our customers the confidence we have in the craftsmanship and quality of our sunglasses each pair is guaranteed against manufacturer defect for one year from the date of purchase. If something goes wrong we'll send you a brand new pair. It's that simple!
Do Luna Orso shades come with polarized lenses?
Yes, every pair of our sunglasses come standard with our multi-layered Luna Orso polarized lenses. All Luna Orso lenses are Polarized with 100% UV400 protection against all UVA and UVB rays. They feature super crisp clarity, anti-glare coating, as well as being impact resistant and shatter proof. Luna Orso lenses provide amazing clarity with super vibrant colors while also giving you the highest level of protection.
What type of materials are used to make Luna Orso shades?
We use only high quality hardwoods including Walnut, Maple, Ebony, Zebra Wood, Rosewood and premium grade Bamboo. All wood used to make Luna Orso sunglasses is sustainably and ethically harvested and features unique contrasting grain patterns. We pride ourselves in producing eco-friendly products from hand selected hardwood of exceptional quality
What about the kiddos?
After designing our popular line of adult sunglasses we quickly realized we were doing our kiddos a disservice. The kiddos wanted to wear cool sunglasses too! We wanted our kids to look just as cool as us, so we set out to design a custom line of kids sunglasses using the same high quality handcrafted materials combined with 100% UV protection from our polarized lenses. Our line of kids sunglasses feature extremely durable handcrafted hardwood frames, shatter proof polarized lenses that protect your kids eyes from harmful UV ray, and with a style that's sure to turn heads. Your kiddo will be the talk of the playground wearing Luna Orso shades!
Can I change or cancel an order after it's placed?
We strive to process and ship all orders as quickly as possible. Often times our shipments are processed within as little as 10 minutes after orders come through our system. Please email us (firstname.lastname@example.org) as soon as you realize you'd like to make a change. If the order has not shipped out we'll be glad to make the change for you. If the order has already shipped you can simply send it back for a refund or exchange. We make returns and exchanges a breeze!
Can I return a product?
We want our customers to love our products as much as we do. Don't love 'em? No worries, we have a no hassle return policy. To ensure our customers are satisfied with the product they receive customers can return any products that are in brand new condition for any reason within 45 days for a full refund. No questions asked! If the product shows any signs of damage or use we will be unable to issue a refund.
How much do Luna Orso shades weight?
Our sunglasses are super lightweight. On average our sunglasses are 40% lighter than standard plastic sunglasses.
Does Luna Orso have a wholesale program for businesses?
Yes! We are always looking to partner with quality businesses interested in offering our unique wood sunglasses. Our no risk wholesale program provides excellent margins and support for our retail partners. We have custom built wood countertop displays available to our partners. Our products look so amazing in our displays they sell themselves! Shoot us a quick email (email@example.com) and we'll provide more details regarding our wholesale program. With your inquiry please include your store name and location, as well as a description of your business.